Q: Are you a healthcare provider seeking therapy services?

A: During the COVID-19 pandemic, Lana Isaacson, LCSW, CAC III is offering short-term free sessions to five healthcare providers at a time. If you are providing lifesaving work and are in need of therapy, contact Lana at 720.432.5262 or [email protected]

Q: What are your rates?

A: Please click on the file below titled “Financial and Attendance Policy” to see my current rates.

Q: Do you accept insurance and/or HSA/FSA card payments?

A: I am out of network for insurance clients.

  • I can provide an out-of-network receipt for reimbursement. Some clients have reported that their insurance company has a good reimbursement rate for out of network providers, so it’s worth looking into this option.
  • I accept HSA/FSA card payments.

Q: Why don’t you accept in-network insurance?

A: I have thought a lot about this question. After several years of accepting in-network insurance because of my desire to make therapy accessible and affordable, I have realized that the requirements for clients to utilize their insurance benefits compromise the effectiveness of my work with clients.

For example, insurance providers require that clients continue to meet the criteria for a mental health diagnosis to receive benefits, which reinforces clients demonstrating symptoms of mental health disorders versus encouraging wellness, healing, and growth or recovery.

I also do not believe in pathologizing normal marital or intimate relationship difficulties and take diagnosing individuals with mental health disorders seriously. These diagnoses may stick around for life, and may not be or remain completely accurate due to the complex nature of human existence.

Lastly, insurance companies are based on a medical model that has a one size fits all treatment approach- typically a 45 minute weekly session. Current research in the top couples and family therapy models supports longer sessions (75 minutes to 2 hours) in order for deep, long lasting change to occur.

Q. How Can I Make Therapy More Affordable?

1. Choose a package discount.

When you make this kind of investment (even just 4 sessions), it shows you’ve got skin in the game. This motivates clients to stay the course and have a much higher chance of reaching your goals. It’s a win-win because I want you to succeed too!

You can buy these package discounts in my office or I can remotely charge your credit card via Square reader. (No refunds will be available.)

2 sessions = 10% discount

4 sessions = 20% discount

2. Attend therapy every other week. This empowers clients and allows them the opportunity to try out new skills learned in sessions.  

Also, if appropriate attend support group meetings in between sessions. 

3. Attend a couples workshop as these group programs are significantly discounted. 

I offer annual couples workshops- “Keeping the Spark Alive!” for parents of young children (birth-middle school) & “Have Each Other’s Backs Again” for couples in recovery who wish to rebuild trust.

4. View the cost of couples therapy in a new light!

Divide the cost of a session in two. Also, weigh the cost of divorce versus therapy and you’ll realize therapy is more cost-effective. 

5. If you think you qualify, ask me about my limited number of sliding scale spots. 

My sliding scale spots are based on your household net income and other factors (if you have children and/or elderly family members in your home). Let me know if you need a sliding scale rate. I also take into consideration the level of motivation for personal and relational change that potential clients express and demonstrate.

Q. What if you do not have a sliding scale spot available?

For those who are unable to afford therapy with me or other private practitioners, Denver Family Institute (DFI) (a marriage and family training institute) is an excellent option. Post-graduate interns who provide counseling are available at two locations on the north and south sides of Denver. Sliding scale rates are from $15 to $45 per session. For more, information please visit the website or call 303.756.3340.

I also have referral sources of high quality licensed therapists who accept EAP and/or insurance benefits.

Please download your paperwork below.

For in person sessions:

Please bring your paperwork to your session.

For online/teletherapy sessions:

Please read this attached handout which explains how you can fill out your intake paperwork and send it securely to Lana Isaacson, LCSW, CAC III, MFTC.

Here are two videos (= 4 min. 35 sec.) to walk you through the process:

  1. Installing 7-zip (or iZip) software
  2. Create a password protected file archive

The videos explain the process of creating “archived” or “encrypted” documents to ensure your confidentiality in sending your paperwork via email. I realize this might sound really technically advanced, but honestly it was even relatively quick and EASY for me and I am one of the least tech-savvy people out there. Still, if you find this process cumbersome, use the alternatives to not delay counseling. 

Just in Case! Alternatives to creating encrypted files:

1. Print PDF’s, fill out by hand, & take a photo and email ONLY the forms that do not include confidential information to me (disclosure agreement, informed consent for teletherapy, financial and attendance policy, private practice policies, & *release of information)


2. Print PDF’s, fill out by hand and mail ALL forms or just the confidential information forms (4 mood assessments, client information, & responsible party agreement) to my office: 7700 E. Arapahoe Rd. #370 Centennial 80112 

Paperwork Instructions

All Clients:

The Release of Information Form (ROI) is optional, yet it is best practice to allow professionals (psychiatrist, case manager/school counselor, another therapist, etc.) to communicate who are working with the same client.  We will discuss this at your first session.

Individual, Couple, & Family Clients:

Please print and fill out these forms & see the specific directions below for couples and families:

  1. Financial & Attendance Policies
  2. Responsible Party Agreement
  3. Disclosure & Consent Agreement
  4. Client Information Packet
  5. Private Practice Policies
  6. All 4 Mood Assessments

Couple Clients:

You may co-sign and date all of the forms above, except please fill out your own:

  1. Disclosure & Consent Agreement
  2. Client Information Packet
  3. All 4 Mood Assessments

Family Clients:

All individuals 15 & older, you may co-sign and date all of the above forms except please fill out your own:

Disclosure & Consent Agreement

The family member that is seeking family therapy needs to fill out the

  1. Client Information Packet
  2. All 4 Mood Assessments


* Youth 15-17 have the RIGHT to confidential counseling/therapy in Colorado. This means that a youth in this age bracket does not need parental permission to seek counseling. The youth will still be required to pay for such services.

*All Minors (under 15) must have written parental consent by both parents if shared custody.

Payment Information

RATES: Please see my Financial & Attendance Policy document above.

Paying for your sessions

  1. Acceptable forms of payment are: cash (in person sessions), Paypal (online), and credit cards via Square.
  2. You can also conveniently pay through Acuity, my on-line scheduling program. 
  3. Payment is due at the time of service

Sending money using PayPal

With PayPal, you can send money to anyone with an email address. (Mine is: [email protected])

  1. Log in to your PayPal account.
  2. Click Send & Request at the top of the page.
  3. Click Pay for goods or services
  4. Enter my email address: [email protected], the payment amount and click Next.
  5. Choose your payment method, leave a note if you like and review the payment details.
  6. Click Send to complete the payment.

Cancellation Policy

  1. To cancel or reschedule a session without penalty you must provide at least the following notice: a minimum of 1 day (24 hours) prior to your session.
  2. You cannot substitute an individual session for a couples session.
  3. If you do not show up for your scheduled appointment and you have not notified me at least 24 hours in advance, you will be charged your full session fee.